FAQs

It depends on where you are. Orders in the US take 3-8 business days to arrive. Overseas deliveries may take 4-13 business days. Shipping details will be provided in your confirmation email.

Please email us at support@otofly.cn or send us a message in the inbox.

Yes, We are the supplier of many brands, for bulk purchases and wholesale inquiries please contact support@otofly.cn

Yes! You’re able to stack your discount codes!

Customer support can cancel your order before it gets shipped. If the package is already shipped, you must return it before we can process a refund or exchange.

If you want to cancel your order, contact us at support@otofly.cn.

If you have already received your order, see the Returns & Refunds section.

If you receive a defective, incorrect or incomplete item, please contact support@otofly.com for help.

Orders without made to order products are processed within 1-2 business days and then dispatched. If the orders are placed over the weekend or on a public holiday they will be dispatched on the next business day.

Orders with made to order products are processed within 3-5 business days and then dispatched.

We will send your tracking details via email once we ship your goodies out. You can also ask us in the inbox.

Free worldwide shipping on orders over $60.

Our products are shipped from our US and China warehouses.

Shipping costs vary by country, please see the shipping policy for details.

Yes! Expedited shipping is available for orders to the US.

Please contact us at support@otofly.cn for help.

We accept PayPal, Discover, American Express, Mastercard, and Visa.

Yes! Subscribe to our newsletter and follow our socials @otofly_official to stay up to date with promotions and discount codes.

For assistance please contact us at support@otofly.cn for help.

If you are not satisfied with your purchase, you may return them within 30 business days of receiving your order for a refund or exchange.

Before you return your purchase, please contact us at support@otofly.cn and include the following details:

• Order number
• Date of purchase
• Reasons of return
• A photo/video of the products you want to return

We will do our best to solve your problem and contact you with further details.

Please note that we are not responsible for products returned without contacting us.

We only accept returned items when they are:

• Unused and still in its original packaging with the protective stickers on.
• In the same condition as when it was received including all accessories and manuals.

No any handling fees. Please note that our refund will not cover the shipping for return and exchange.

Return address and shipping information will be provided once you have contacted us at support@otofly.cn

You should receive an email in your inbox from us confirming your return and refund. If you have not heard from us please contact support@otofly.cn for help.

All our OTOFLY iPhone cases are included in our lifetime warranty. This also includes any items damaged during transportation/delivery. Please read the following to learn more about what is covered, and scroll down to the bottom of this page to learn how to get in touch.

What OTOFLY lifetime warranty covers:  

• Items damaged during shipping (must contact us within 7 days of delivery date to be applicable)
• Manufacturing defects
• Non-cosmetic fitment issues that hinder the performance of your OTOFLY iPhone Case and its ability to protect your phone

What is not covered:

• Items purchased via 3rd party
• iPhone Clear Case Minor scratches and natural yellowing are normal daily wear and tear.
• Replacement product
• Intentional modifications
• Loss or theft of product
• Third-party purchases are not covered by the OTOFLY warranty

Any case subject to warranty may only be replaced by the same model that was originally purchased. 

To submit a warranty claim, please reach out to us here (Returns&Warranty):

• Order number
• Full name on the order
• Email used to place the order
• Your phone number
• 1-2 photos/videos showing the problem of the product and a brief description of the problem

Note: If you have any questions about the purchase, please contact support@otofly.cn